Operations Manager – AML Compliance and Transaction Monitoring - Vietnam

POSITION OVERVIEW

The ideal candidate should have a flexible and agile mindset as he/she will need to manage several activities relating to Service Delivery of Payreto’s clients. He / she needs to have innate curiosity and could display ability and passion to learn complex ideas. As an Operations Manager – AML Compliance and Transaction Monitoring for the Payreto Group, you are expected to provide operational support to selected Payreto’s clients.

Service Delivery and Operations Management

• Ensures that all client Key Performance Indicators (KPIs) are met or exceed expectations.
• Ensures that regulatory and non-regulatory requirements related to AML, CTF, Sanction list screening, PEP are compliant all the time through various CDD and EDD efforts like KYB, KYC, Transaction Monitoring, adverse media check, etc.
• Ensures that all client related processes as well as task updates are followed by the team;
• Continuously plan and implement operational improvements.
• Anticipates and forecasts internal and external threats that might affect operations / capacity.
• Devises data-driven, creative and win-win solutions to mitigate risks or address existing problems.
• Creates a prepared and viable succession plan.
• Keep employee attrition at a minimum.
• Routinely review quality standards.

Client Satisfaction and Account Management

• Find win-win solutions in handling client complaints and escalations in a timely manner.
• Find win-win solutions in handling client complaints and escalations in a timely manner.
• Maintain a good to high NPS score from the clients assigned to you.
• Regularly communicate with the client to better understand current and future needs that might generate more revenue for Payreto.
• Exert best efforts to retain clients without compromising Payreto’s operations and profitability.
• Create and draft contract amendments if necessary.

Sales

• Participate in project scoping for potential clients.
• Assist in the creation of a profitable proposal for potential clients.
• Assist in drafting of contract.
• Act as the department's subject matter expert in sales discussions.

Product Development

• Actively participate in AML Compliance and Transaction Monitoring product development discussions.
• Help find solutions for Payreto to use in the AML Compliance and Transaction Monitoring Space.

Project Management

• Assist in the planning and implementation of new client project/s.
• Ensure that all project tasks and milestones are accomplished on-time and within budget for the products assigned to you.
• Regularly keep all Notion Pages up-to-date under his/her wing.

Internal Compliance and Audit

• Implement necessary corrective and/or disciplinary action to team members.
• Ensure that Payreto is compliant to all client and Payreto Internal Audit standards.

People Management

• Regularly conduct performance reviews of Team Leads, supervisors or any job role directly reporting to you.
• Regularly coach and mentor direct reports.
• Maintain high employee satisfaction and morale.
• Participate in the improvement of training to enable employees.
• Recruit best candidates for the operations in the recruitment process.
• Develop employees to become future leaders for Payreto
• Maintain high employee engagement within the team.

Financial Management

• Ensure that all financial KPI targets set by Payreto management are met through your management of operations.
• Ensure accurate, complete and on-time generation of client invoices.
• Assist Head of Operations in keeping the operations within the company budget.

Other Tasks

• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system
• Understand the company’s goal and purpose so that it will continually enhance the company’s performance.
• Submit progress reports and ensure accuracy of data
• Assist in adhoc work assigned by immediate supervisor.
• Extend work hours when needed.
• High quality and reliable operations of projects assigned.
• Compliance to Payreto and Client requirements.
• Provide leadership.
• On time delivery of the output for tasks assigned for the client.
• Quality and accuracy of the output for the task assigned.
• Efficiency of delivery of the task assigned.
• Clear and timely communication and the client.
• Adherence to schedules.
• Adherence to standards of the field.
• Keep yourself up to date with the information and best practices of your field of specialization.

WHAT SHOULD YOU HAVE?

• Bachelor’s degree in Business, Finance, Economics, Legal Management, and Communication.
• 5 – 10 yrs experience in subject matter expertise (AML Compliance and Transaction Monitoring, Due Diligence (KYB / KYC, etc.))
• At least 3 yrs. of leadership / management experience.
• Must have advanced proficiency in MS Office Suite, experience in G Suite (Google) is a plus.
• Very strong verbal and written skills.
• Outstanding cognitive, comprehension, and strong analytical skills
• Proven business acumen and has tenacity to always continue without seeing immediate success (displaying entrepreneurial qualities.
• Has Strong Subject Matter Knowledge (SME) in the Digital Banking, Payments, Remittance Space and would
• understand a variety of topics.
• Candidates must have a strong desire to learn more than operations. This is a great opportunity to learn about understanding the commercial impact of the service and product development.
• Has an ability to dig deeper on the topics.

Shift Schedule

• 2:00 PM - 11:00 PM (GMT +7)