Sr. IT Specialist

Makati City, Metro Manila, Philippines

Full Time

Technology

Experienced

WHAT WE OFFER

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance

POSITION OVERVIEW
The primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promptly, resolving tickets and requests efficiently, ensuring all underlying issues are addressed while also making sure SLA is always met if not exceeded, performing IT-related ad-hoc tasks professionally and effectively, provide both on-site and remote support as needed and maintain strict compliance of PCI DSS security guidelines. They are also responsible for handling the IT infrastructure within the organization, including the physical network such as LAN/WAN, structured cabling, servers, business support systems, and end-user support.

WHAT WILL YOU DO?
IT Helpdesk Support

Respond and resolve tickets, requests and all issues raised to the IT team in a professional and timely manner, making sure SLA and commitments are met if not exceeded, providing timely updates to end-users if needed.
Hardware support and configuration (i.e., Laptop, Desktop, Monitor, Mouse, Keyboard, Printer, etc.)
Software support and configuration (i.e., Windows 10, Office 365, Google Workspace, etc.)
End-to-end onboarding support (i.e., hardware procurement, configuration and inventory management, account creation, access management, etc.)
End-to-end offboarding support (i.e., hardware movement and inventory management, access management, etc.)
Manage PC setup and deployment for new employees using standard hardware, images, and software.
Assign users and computers to proper security groups and maintain security restrictions.
Perform workstation hardware and software upgrades as required.
Ensure strict compliance with PCI DSS requirements.
Knowledgebase/process document creation and management.

Other Tasks

Subject Matter Expert and point of escalation for most, if not all, IT Helpdesk-related tasks/processes
Ensure all escalations regarding security, system, or network concerns are raised to the team lead and/or the IT Infrastructure team efficiently and in a timely manner.
Perform other IT-related ad-hoc tasks as instructed by the team lead or manager.
Proactively recommend or raise opportunities for improvement.

WHAT SHOULD YOU HAVE?

Bachelor’s degree in Information Technology, Computer Science, Information Systems, and other related fields.
The ability to install, configure, and maintain multi-layer switches and routers.
Knowledge of Firewalls Ubiquity products (UDM pro, PFSENSE, and Fortinet).
Strong knowledge of TCP/IP.
Knowledge of routing and routing protocol BGP.
Relevant experience with ESET or other antimalware solutions.
Intermediate to advance computer hardware and software troubleshooting.
Inventory Management knowledge
Vendor Management knowledge.
Minimum of 3 years experience as an IT Associate
Strong interpersonal communication skills.
Proven ability to work as part of a team, also being self-directed and motivated.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your highest level of education completed?*

College or University*

What languages do you speak fluently?*

Desired salary*

Earliest start date?*

Can you work weekends?*

Can you work evenings?*

Can you work overtime?*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

150

If REFERRED, kindly indicate your referrer’s COMPLETE NAME (Leave this blank if not applicable)

If you were referred, please specify whether you are actively seeking a job or if you were invited to apply (Leave this blank if not applicable)

Are you currently based in [VN/PH] and legally allowed to work there?*

What types of work setups do you prefer or are willing to consider?* HybridOnsite

What is your preferred interview time?*

What is your next preferred interview time?*

Have you read the full job description for this role?*

Tick “I agree” if you're okay with us using AI to generate a written transcript and summary of your interviews. This helps our team complete scorecards more accurately, evaluate candidates more fairly, and give you faster, clearer feedback.

Giving consent is completely optional and won’t affect your chances of getting hired. You can withdraw your consent at any time by emailing [email protected] or telling your interviewer."* I agreeI do not agree

Tick “I agree” if you're okay with us recording your interview for recruitment and evaluation purposes. This helps our team review discussions more accurately, ensure fair assessments, and provide faster, clearer feedback.

Giving consent is completely optional and won’t affect your chances of getting hired. You can withdraw your consent at any time by emailing [email protected]
or informing your interviewer.* I agreeI do not agree

Human Check*

Submit Application

A family-like workplace allows you to know one another in order to build a strong camaraderie.

If you’re thinking of working with a company that enables employees to be their best, come and join us!

Sr. IT Specialist

Apply for this position