Due Diligence Specialist (KYC/KYB) - Vietnam

POSITION OVERVIEW

As a Due Diligence Specialist, you are expected to provide support through data analysis, investigation, research and interpretation. You are expected to provide Due Diligence services by following strict rules, policies and instructions set by the client in compliance with KYC, AML Regulations, Counter-Terrorist Financing regulations, Sanctions Regulations, and Customer Due Diligence policies. You will be responsible for managing the onboarding process for new merchants or individuals, ensuring that all required documentation is collected, reviewed, and client concerns are addressed. You are also expected to contribute to the overall performance of the team by providing accurate, concise and timely reports, direct client support, and hands-on execution of these tasks. You are expected to assist the Specialist in resolving complex cases appropriate to the account assigned and deliver accurate advisement to your client, internal or external.

WHAT WILL YOU DO?

Due Diligence Support

• Handles due diligence cases from Payreto Client
• Handles Know Your Customer (KYC) / Know Your Business (KYB) processes as part of the Onboarding as a Service processes.
• Attends Client Inquiries in a timely manner.
• Updates process guides as coordinated with the team.
• Extends support to the underwriting processes of clients outsourced to Payreto.
• Identifies, resolves and/or communicates issues related to applications and/or miscellaneous documentation in a timely fashion.
• Performs necessary checks and identifies any potential risk / issues clients might face.

• Carries out background checks: collecting and monitoring all relevant documents concerning the identity of the customer, as well as gaining insight into their business, ownership structure, and financial transactions for customer onboarding.
• Assesses completeness and document quality prior to ensure that the documents are correct and are up to date to the commencement of the business relationship
• Performs required checks (Politically Exposed Persons (PEPs) and Sanctions/Adverse Media hits on individuals and entities)
• Accesses public information sources such as income and asset declarations to assess the risk level of the customer to help develop a higher level of identity assurance
• Verifies if there are changes in the customer’s ownership, products and services, or the business that merits Enhance Due Diligence (EDD).
• Collaborates closely with the direct manager / supervisor and client’s managers to coordinate and prioritize your work to resolve ambiguous tasks
• Interacts with the client’s Head of AML, Deputy Head of AML, Partner Due Diligence Manager, Partner Audit Manager, and other client employees as necessary to complete other duties
• Recommends and proactively implements opportunities for increased efficiency.
• Follows Payreto’s model of multi-account work (work with multiple accounts as required by the company)

Client / Customer Engagement

• Engages the client or the clients’ representative (e.g. account manager, operation specialist, process managers etc.) to provide feedback, support, and or implementation of services outsourced to Payreto.
• Participates in the clients’ internal account management calls and meetings to provide overview of the status of processes outsourced to Payreto.
• Proactively engages the client and/or the client customers to provide the best customer experience possible.

Reports Generation

• Generate Leadership Report ensuring proper documentation of the meetings with client, internal team updates, workload projection, and any other significant updates.
• Ensures an accurate and on time delivery of offered solutions to assigned clients based on their needs.
• Ensures accurate reporting of activities, opportunities, and/or challenges to the account manager assigned.

Other Tasks

• Performs other official work as instructed by the immediate supervisor/manager.
• Recommends and proactively implements opportunities for increased departmental efficiency.
• Extends work hours when needed.
• Maintains quality service by monitoring standards and/or advising Account Managers and Team leads of potential problems.

WHAT SHOULD YOU HAVE?

• Has completed at least 2 years of college in any course.
• Bachelor's degree in Law, Business administration, Accounting, Finance or another related field is preferred but not required.
• Above average English verbal and written communication skills.
• Has at least 1-year experience in Compliance supporting an international client.
• Well - versed with different Microsoft Office Tools or equivalent Google Suite tools, specifically Microsoft Excel and/or Google Sheets.
• Must have proficiency in MS Office Suite and G Suite (Google).
• Must be adept in using online search engines to find relevant information.
• 1 – 3 years’ experience in KYB, KYC, AML Compliance related work.
• Must have average logical and verbal reasoning.
• Ability to provide correct decisions based on rules and policies.
• Detail-oriented and must have strong cognitive, comprehension, and strong analytical skills.
• Self-starter, driven, eager to learn and is able to work independently in a fast-paced environment.
• Demonstrates ownership and accountability (can be seen by others as reliable).
• Ability to work independently with minimal supervision.
• Ability to work well under pressure with a high degree of accuracy.
• Has initiative and must be flexible to adjust to the work environment and business needs.​​​​​

Shift Schedule

• 2PM - 11PM (GMT+7)
• Subject to change depending on business needs.