Account Associate

Makati City, National Capital Region (NCR), Philippines

Full Time

PaaS

Mid Level

WHAT WE OFFER

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance

POSITION OVERVIEW
The Account Associate is responsible for ensuring that all client deliverables are met on time and according to their specifications. This includes understanding and adhering to client-defined policies, procedures, and contractual agreements, as well as meeting work standards, targets, and objectives. The Account Associate will also proactively seek process improvements to enhance efficiency and overall service quality. Additionally, the Account Associate will provide prompt and professional service by addressing client queries and issues in a timely and effective manner and overseeing the delivery of Managed Services to maintain high client satisfaction.

WHAT WILL YOU DO?
Client Services

Ensure that there is a thorough understanding of the client's queries and issues. This involves actively listening to clients and clarifying any concerns to provide effective solutions.
Responsible for delivering Managed Services to clients. Oversee the execution and delivery of services according to agreed-upon terms to meet client expectations.
Regularly assess and address client needs, ensuring they receive high-quality service and their concerns are promptly resolved to maintain client satisfaction.

Operations Support

Perform and execute processes based on client-defined policies, procedures, and contractual agreements. This involves ensuring all tasks are completed in line with the client’s specific guidelines and expectations.
Adhere to agreed processes and meet required work standards, targets, and objectives. Consistently monitor and ensure that performance aligns with established goals and timelines.
Continually look for process improvements.
Regularly assess current procedures and identify opportunities to increase efficiency and effectiveness.

Adhoc Tasks

Stay updated on industry trends to improve service quality and better support clients.
Execute other duties and responsibilities as assigned by the immediate supervisor or manager.
Proactively identify and recommend initiatives to enhance departmental efficiency.
Demonstrate flexibility in extending working hours as necessary to meet business needs

WHAT SHOULD YOU HAVE?

Bachelor’s Degree in any field; preferably technical course (Computer Science, Computer Engineering, or IT)
Has at least 1-2 years experience as a Client/Technical Support agent in a BPO/same industry serving international client/s
Must have intermediate to advanced skills in G Suite/MS Office Suite
Must have above-average attention to detail, logical, numerical, and verbal reasoning, and adherence to rules
Process-oriented
Good written and verbal communication skills
Ability to resolve interpersonal conflict in the office
Detail-oriented team player with a positive attitude
Strong problem-solving and analytical skills
Ability to guide, mentor, motivate, and coach the team to achieve goals
Advanced technological skill set
Knowledgeable in Strategic Planning and Quality Management
Ability to work well under pressure with a high degree of accuracy
Ability to establish collaborative working relationships with extended team members
Must be proactive, a critical thinker, a team player, and have a positive attitude
Good Analytical and Strategic thinking
High attention to details
Results-oriented

SCHEDULE

Shifting on a per needs basis.
Willing to work onsite 2 to 3x a week.

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At Payreto, we learn with curiosity, lead with ownership, and live where work and life grow in harmony.

If you enjoy learning, taking initiative, and growing with your team, Payreto is the right fit for you.

Account Associate

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