Application Support Engineer

Makati City, National Capital Region (NCR), Philippines

Contracted

PaaS

Experienced

What We Offer

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided

WHAT WILL YOU DO?

Provide application support for Till Payments (Nuvei) products
Maintain the health of the applications by regular proactive monitoring and remediating any issues related to application availability and/or performance
Collaborate with external/internal support teams to ensure smooth functioning of the application and resolution of issues
Collaborate with internal/external developers for bug fixes/product enhancements
Execute incident management processes; business communication, notification, escalation, and ensuring root cause analysis is completed and permanent corrective actions are implemented.
Responsible for IT change management process including participation in Change Advisory Board (CAB) and performing impact assessment of potential changes executed by key service providers
Provide after-hours support for incidents and changes including participation in the 24/7 on-call roster
Support project work; production/non-production testing, operational support process/documentation, implementation support.
Develop and maintain internal/external knowledgebase articles
Identify process improvement opportunities and proactively work to address this via implementing automated solutions

WHAT SHOULD YOU HAVE?

Minimum 3 years in an application/production support role or equivalent preferably in payments industry.
Operational experience in a 24/7 high availability, real-time payments processing environment
Strong documentation and communication skills
Strong analytical abilities, troubleshooting, and problem-solving skills
Experience in using ITSM tools e.g. ServiceNow, Jira Helpdesk,
Passionate for resolving customer Issues and maintaining the application availability.
Pre/Post verification testing activities before/after code deployment
Release and deployment management.
Incident, problem, and Change management using ITIL best practices.

Technical (Base):

Knowledge of cloud technologies, web services, APIs
Performing API Testing via client test tools eg Postman, Insomnia.rest
Running / executing Python scripts
Able to review API documentation (internal + external) and test APIs
Able to review code from external developers - inline with in-house/external product APIs
Troubleshooting issues using logging tools eg Opensearch / AWS Cloudwatch
Proactive monitoring using APM tools like New Relic, Dynatrace etc.

Desirable:

Knowledge in Payment processes - Authorization, Settlement, Funding, common
Acquirer/Payfac activities
Knowledge of Payment protocols/regulations: ISO8583, PCI-DSS, DUKPT, 3DS EMVCo
Able to pull, push, merge, rebase code using Version Control Systems (Git)
Able to write Python scripts (utilising common frameworks - Requests, Flask etc)
Knowledge in Javascript/Typescript languages (Frameworks - Nest.js, React)
Exposure to AWS services - EC2, Cloudwatch, RDS - PostgreSQL
Containerisation (Docker)

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Application Support Engineer

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